We want to ensure every rental property stays in great shape, and we encourage you to request maintenance when appropriate to possibly prevent larger issues or costly repairs. When maintenance or repair is needed, log in to your online account or call our maintenance hotline.
For faster resolution, review the following list of suggestions before calling maintenance. You can also find helpful maintenance tips and advice in your tenant account.
Smoke detector won’t work when tested
Monthly check and replace battery. Notify maintenance at once if not working.
Smoke detector beeps softly on and off
Check and replace battery.
No power to plugs or switches
Check breaker panel or fuse box. Check and reset.
Garbage disposal won’t work
Push reset button on disposal or use Allen wrench and turn.
No hot water
Check thermostat on hot water tank.
Is pilot light lit?
Check breaker panel or fuses valve closed.
Hot water “TOO HOT”
Check thermostat on tank and turn down.
Faucet or toilet leaks
Turn off water fixture under sink, toilet at valve and notify maintenance.
Toilet plugged
Try plunger. If still plugged call maintenance.
Sink plugged
Remove hair from drain
Heater not working
Check thermostat. Check button or pilot lights. Furnace covers on correctly? Is pilot light lit? Breaker tripped?
Dishwasher won’t drain
Clean food out of bottom of dishwasher. Clean float. Rinse dishes before washing. Use jet dry once a month. Jet dry prevents hard water build up.
Refrigerator too warm or too cold
Check thermostat, set correctly. Front and back grills clean. Clean out drain hole.
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