Maintenance request

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 We  want to ensure every rental property stays in great shape, and we   encourage you to request maintenance when appropriate to possibly   prevent larger issues or costly repairs.  When maintenance or repair is   needed, log in to your online account or call our maintenance  hotline. 

1. Complete a Service Request  below for maintenance or repairs.
2. Call our 24 Hour Maintenance Hotline at (443) 718-9770 to request  maintenance. If it is an emergency, please call us immediately.  (Note:   If the situation involves fire,  serious water leak, locate the main  water  valve in your rental home and turn it to the off or closed  position.)  Do NOT SUBMIT an emergency via this forum. 

For faster resolution, review the following list of suggestions  before calling maintenance. You can also find helpful maintenance tips  and advice in your tenant account.

Smoke detector won’t work when tested 

Monthly check and replace battery. Notify maintenance at once if not working.   

Smoke detector beeps softly on and off 

Check and replace battery.   

No power to plugs or switches 

Check breaker panel or fuse box. Check and reset.   

Garbage disposal won’t work 

Push reset button on disposal or use Allen wrench and turn.   

No hot water 

Check thermostat on hot water tank.

Is pilot light lit?

Check breaker panel or fuses valve closed.   

Hot water “TOO HOT” 

Check thermostat on tank and turn down.   

Faucet or toilet leaks 

Turn off water fixture under sink, toilet at valve and notify maintenance.   

Toilet plugged 

Try plunger. If still plugged call maintenance.   

Sink plugged 

Remove hair from drain   

Heater not working 

Check thermostat. Check button or pilot lights. Furnace covers on correctly? Is pilot light lit? Breaker tripped?   

Dishwasher won’t drain 

Clean  food out of bottom of dishwasher. Clean float. Rinse dishes  before  washing. Use jet dry once a month. Jet dry prevents hard water  build  up.   

Refrigerator too warm or too cold 

Check thermostat, set correctly. Front and back grills clean. Clean out drain hole.